Customer Relationship Management
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Hooked Model: Can This Strategy Turn Your Product Into an Irresistible Habit?
Learn how the Hooked Model helps managers create habit-forming products using triggers, actions, variable rewards, and investments to boost customer…
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Kano Model: The Secret to Unlocking Unbelievable Customer Satisfaction
Discover the Kano Model and how it categorizes customer preferences into Basic, Performance, and Excitement Needs to boost your product’s…
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The SERVQUAL Model: Measuring Service Quality by Comparing Expectations with Perception
Discover how the SERVQUAL model measures service quality by comparing customer expectations with perceptions across five key dimensions. Learn more…
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