Customer Support
Customer Support Policy
Contact Information
Email Support
For any inquiries or assistance, please email our support team at info@eq4c.com. We strive to respond within 24 hours.
Frequently Asked Questions (FAQs)
Monthly Membership Subscription
To subscribe to our monthly membership plan, follow these steps:
- Visit our Membership Page and select the “Monthly Membership” option.
- Choose the desired monthly plan from the available options.
- Click the “Subscribe” or “Start Now” button to proceed to the payment page.
- Provide your payment details and set up your monthly subscription.
- Review the subscription details and click “Submit” to initiate your monthly membership.
What payment methods do you accept?
We accept payments through Stripe, which allows you to use various credit and debit cards. If you encounter any issues with payments, please contact our support team for assistance.
How do I request a refund?
If you need to request a refund, please contact our support team via email. Include your order number and a brief explanation of the reason for the refund request.
Troubleshooting
1. Payment Declined
If your payment is declined, please ensure that:
- Your card information is entered correctly.
- Sufficient funds are available in your account.
- Your card is authorized for online transactions.
- If the issue persists, contact our support team for further assistance.
2. Technical Issues
For any technical issues encountered during the payment process, please contact our support team with a detailed description of the problem and any error messages you may have received.
Security and Privacy
Your security is our top priority. We use Stripe, a secure and trusted payment gateway, to process all transactions. For more information on security and privacy, please refer to our Privacy Policy and Terms of Service.